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dc.contributor.authorVecino Pico, Hugospa
dc.date.accessioned2020-10-27T00:20:07Z
dc.date.available2020-10-27T00:20:07Z
dc.date.issued2017-06-01
dc.identifier.issn2539-2115
dc.identifier.issn1657-2831
dc.identifier.urihttp://hdl.handle.net/20.500.12749/8853
dc.description.abstractActualmente existen diferentes normas, modelos y marcos de referencia en el tema de la gobernanza de las TIC, de manera general puede decirse que estos pretenden mostrar un camino a las empresas para que puedan alinear la misión corporativa con el uso adecuado, eficiente y eficaz de la tecnología, claramente en busca de conceptos como calidad, seguridad, disminución del riesgo, continuidad del servicio entre otros. En este artículo se hace una revisión de las principales normas internacionalmente reconocidas y asociadas al tema de la gobernanza de las TIC, con la intención de aproximar al lector interesado en este tópico, especialmente directores de TI o Chief information officer (CIO). También está dirigido a investigadores en el área, para que tengan una visión general de la normatividad vigente ya que estas buenas prácticas han sido validadas en su mayoría por más de 150 países.spa
dc.format.mimetypeapplication/pdfspa
dc.language.isospaspa
dc.publisherUniversidad Autónoma de Bucaramanga UNAB
dc.relationhttps://revistas.unab.edu.co/index.php/rcc/article/view/3199/2762
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dc.relation/*ref*/P. Weill and J. W. Ross, “How Top Performers Manage IT Decisions Rights for Superior Results,” IT Gov., no. Harvard Business School Press Boston, Massachusetts, pp. 1–10, 2004.
dc.relation/*ref*/P. Weill and J. Ross, “A Matrixed Approach to Designing IT Governance,” MIT Sloan Manag. Rev., vol. 46, no. 2, pp. 26–34, 2005.
dc.relation/*ref*/C. M. F. Sánchez and M. P. Velthius, Modelo para el gobierno de las TIC basado en las normas ISO. AENOR Ediciones, 2012.
dc.relation/*ref*/Asociación Española para la Calidad, “Gestión TIC,” 2017. [Online]. Available: https://www.aec.es/web/guest/centro- conocimiento/gestion-tic. [Accessed: 21-Nov-2017].
dc.relation/*ref*/M. Ballester, “JOnline: Gobierno de las TIC ISO/IEC 38500,” 2010. [Online]. Available: https://www.isaca.org/Journal/archives/2010/Volume-1/Pages/Gobierno-de-las-TIC-ISO-IEC-385001.aspx?utm_referrer=. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISOTools, “¿Qué es la ISO 27001?,” 2017. [Online]. Available: https://www.isotools.org/normas/riesgos-y-seguridad/iso-27001. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISO27000.es, “ISO27000.es - El portal de ISO 27001 en español. Gestión de Seguridad de la Información.,” 2017. [Online]. Available: http://www.iso27000.es/iso27000.html. [Accessed: 21-Nov-2017].
dc.relation/*ref*/M. C. P. Alonso, “Seguridad de la información en el Uruguay: políticas de Estado en la administración pública,” Rev. la Asoc. Escribanos del Uruguay, vol. 97, pp. 137–156, 2011.
dc.relation/*ref*/K. Hajdarevic and C. Pattinson, “Information security measurement infrastructure for KPI visualization,” Int. Conv. Inf. Commun. Technol. Electron. Microelectron. MIPRO, pp. 1543–1548, 2012.
dc.relation/*ref*/A. Leitner and I. Schaumuller-Bichl, “ARiMA - A New Approach to Implement ISO/IEC 27005,” in 2009 2nd International Symposium on Logistics and Industrial Informatics, 2009, pp. 1–6.
dc.relation/*ref*/M. M. Cabero, “Certificación de calidad en los archivos. Análisis y prospectiva,” Rev. Española Doc. Científica, vol. 34, no. 3, pp. 447–460, 2011.
dc.relation/*ref*/AENOR, “Certificación ISO 20000 del Sistema de Gestión de Servicios de Tecnologías de la Información,” 2016. [Online]. Available: https://www.aenor.es/aenor/certificacion/calidad/calidad_serviciosti_20000.asp#.WhWHs1WnFph. [Accessed: 21-Nov-2017].
dc.relation/*ref*/SGS, “ISO 20000 - CERTIFICACIÓN DE TI,” 2017. [Online]. Available: http://www.sgs.co/es-es/health-safety/quality-health-safety-and-environment/risk-assessment-and-management/security-management/iso-20000-it-certification. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISO, “ISO/IEC 19770-5:2015(en) Information technology — IT asset management — Overview and vocabulary — Part 5,” 2015. [Online]. Available: https://www.iso.org/obp/ui#iso:std:iso-iec:19770:-5:ed-2:v1:en. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISO, “ISO/IEC 12207:2008 Systems and software engineering -- Software life cycle processes,” 2008. [Online]. Available: https://www.iso.org/standard/43447.html. [Accessed: 21-Nov-2017].
dc.relation/*ref*/EcuRED, “ISO 15504,” 2017. [Online]. Available: https://www.ecured.cu/ISO_15504. [Accessed: 21-Nov-2017].
dc.relation/*ref*/NYCE Colombia, “ISO/IEC 29110,” 2016. [Online]. Available: http://nycecolombia.co/isoiec-29110. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISO, “ISO/IEC TR 29110-5-1-2:2011 Software engineering -- Lifecycle profiles for Very Small Entities (VSEs) -- Part 5-1-2: Management and engineering guide: Generic profile group: Basic profile,” 2011. [Online]. Available: https://www.iso.org/standard/51153.html. [Accessed: 21-Nov-2017].
dc.relation/*ref*/GT26, “Grupo de Trabajo AEN/CTN71/SC7/GT26 Pruebas de Software. ISO/IEC/IEEE 29119 Software Testing Standard,” 2017. [Online]. Available: http://in2test.lsi.uniovi.es/gt26/. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISO, “ISO/IEC 25000:2014 Systems and software engineering -- Systems and software Quality Requirements and Evaluation (SQuaRE) -- Guide to SQuaRE,” 2014. [Online]. Available: https://www.iso.org/standard/64764.html. [Accessed: 21-Nov-2017].
dc.relation/*ref*/AENOR, “UNE-EN ISO 22301:2015,” 2015. [Online]. Available: http://www.aenor.es/aenor/normas/normas/fichanorma.asp?tipo=N&codigo=N0054336#.WhWMxlWnFpg. [Accessed: 21-Nov-2017].
dc.relation/*ref*/AXELOS, “What is ITIL® Best Practice?,” 2017. [Online]. Available: https://www.axelos.com/best-practice-solutions/itil/what-is-itil. [Accessed: 21-Nov-2017].
dc.relation/*ref*/ISACA, “Acerca de ISACA,” 2017. [Online]. Available: http://www.isaca.org/spanish/Pages/default.aspx. [Accessed: 21-Nov-2017].
dc.relation/*ref*/Microsoft, “Información general de CMMI,” 2017. [Online]. Available: https://msdn.microsoft.com/es-es/esco/library/ee461556.aspx. [Accessed: 21-Nov-2017].
dc.relation/*ref*/CMMI Institute, “What Is Capability Maturity Model Integration (CMMI)®?,” 2017. [Online]. Available: http://cmmiinstitute.com/capability-maturity-model-integration. [Accessed: 21-Nov-2017].
dc.relation.urihttps://revistas.unab.edu.co/index.php/rcc/article/view/3199
dc.rightsDerechos de autor 2017 Revista Colombiana de Computación
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/co/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/co/
dc.sourceRevista Colombiana de Computación; Vol. 18 Núm. 1 (2017): Revista Colombiana de Computación; 70-81
dc.subjectGobernanza de las TIC
dc.subjectNormas ISO
dc.subjectITIL
dc.subjectCOBIT
dc.subjectCMMI
dc.titleNormas ISO y marcos de referencia para gobernanza de las TIC. revisión generalspa
dc.title.translatedISO standards and reference framework for ICT governance. General revisioneng
dc.type.driverinfo:eu-repo/semantics/article
dc.type.localArtículospa
dc.type.coarhttp://purl.org/coar/resource_type/c_7a1f
dc.subject.keywordsICT governanceeng
dc.subject.keywordsStandards ISOeng
dc.subject.keywordsITILeng
dc.subject.keywordsCOBITeng
dc.subject.keywordsCMMIeng
dc.subject.keywordsTechnological innovationseng
dc.subject.keywordsDevelopingeng
dc.subject.keywordsResearcheng
dc.subject.keywordsComputer's scienceeng
dc.subject.keywordsSystems engineereng
dc.subject.keywordsInformation and communication technologieseng
dc.subject.keywordsISO standardseng
dc.subject.keywordsFrameseng
dc.identifier.instnameinstname:Universidad Autónoma de Bucaramanga UNABspa
dc.type.hasversioninfo:eu-repo/semantics/acceptedVersion
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.relation.references[1] B. Gupta, S. Dasgupta, and A. Gupta, "Adoption of ICT in a government organization in a developing country: An empirical study,"1. Strateg. Inf. Syst., vol. 17, no. 2, pp. 140-154, 2008.
dc.relation.references[2] P. Weill and J. W. Ross, "How Top Performers Manage IT Decisions Rights for Superior Results," IT Gov., no. Harvard Business School Press Boston, Massachusetts, pp. 1-10, 2004.
dc.relation.references[3] P. Weill and J. Ross, "A Matrixed Approach to Designing IT Governance;' MIT Sloan Manag. Rev., vol. 46, no. 2, pp. 26-34, 2005.
dc.relation.references[4] C. M. F. Sanchez and M. P. Velthius, Modelo para el gobierno de las TIC bosado en las normas ISO. AENOR Ediciones, 2012.
dc.relation.references[5] Asociaci6n Espanola para la Calidad, "Gestion TIC;' 2017. [Online]. Available: https://www.aec.es/web/guest/ centro- conocimiento/gestion-tic. [Accessed: 21-Nov-2017].
dc.relation.references[6] M. Ballester, Gobierno de las TIC ISO/IEC 38500," 2010. [Online]. Available: https://www.isaca.org/ Journal/archives/2010/Volume-1/Pages/Gobierno-de-las-TIC-ISO-IEC-385001.aspx?utm_referrem [Accessed: 21-Nov-2017].
dc.relation.references[7] ISOTools, "glue es la ISO 27001?," 2017. [Online]. Available: https://www.isotools.org/normas/riesgos-y-seguridad/iso-27001. [Accessed: 21-Nov-2017].
dc.relation.references[8] 15027000.es, "15027000.es - El portal de ISO 27001 en espaiiol. Gestion de Seguridad de la Informacion.," 2017. [Online]. Available: http://www.iso27000.es/iso27000.html. [Accessed: 21-Nov-2017).
dc.relation.references[9] M. C. P. Alonso, "Seguridad de la informaci6n en el Uruguay: politicas de Estado en la administraci6n pOblica," Rev. la Asoc. Escribanos del Uruguay, vol. 97, pp. 137-156,2011.
dc.relation.references[10] K. Hajdarevic and C. Pattinson, "Information security measurement infrastructure for KPI visualization," Int. Cony. Inf. Commun. TechnoL Electron. Microelectron. MIPRO, pp. 1543-1548,2012.
dc.relation.references[11] A. Leitner and I. Schaumuller-Bichl, "ARiMA - A New Approach to Implement ISO/IEC 27005," in 2009 2nd International Symposium on Logistics and Industrial Informatics, 2009, pp. 1-6.
dc.relation.references[12] M. M. Cabero, "Certificacion de calidad en los archivos. Analisis y prospectiva," Rev. Espahola Doc. Cientifica, vol. 34, no. 3, pp. 447-460,2011.
dc.relation.references[13] AENOR, "Certificacion ISO 20000 del Sistema de Gestion de Servicios de Tecnologias de la Informacion," 2016. [Online]. Available: https://www.aenoces/aenorkertificacion/calidad/calidad_serviciosti_20000.aspt WhWHs1WnFph. [Accessed: 21-Nov-2017).
dc.relation.references[14] SGS, "ISO 20000 - CERTIFICACION DE TI," 2017. [Online]. Available: http://www.sgs.co/es-es/health-safety/ quality-health-safety-and-environment/risk-assessment-and-ma nage ment/security-ma nage ment/iso-20000- it-certification. [Accessed: 21-Nov-2017].
dc.relation.references[15] ISO, "ISO/IEC 19770-5:2015(en) Information technology — IT asset management — Overview and vocabulary —Part 5," 2015. [Online]. Available: https://www.iso.org/obp/uittiso:stdiso-iec:19770:-5:ed-2:v1:en. [Accessed: 21-Nov-2017).
dc.relation.references[16] ISO, "ISO/IEC 12207:2008 Systems and software engineering -- Software life cycle processes," 2008. [Online]. Available: https://www.iso.org/standard/43447.html. [Accessed: 21-Nov-2017].
dc.relation.references[17] EcuRED, "ISO 15504," 2017. [Online]. Available: https://www.ecured.calS0_15504. [Accessed: 21-Nov-2017].
dc.relation.references[17] EcuRED, "ISO 15504," 2017. [Online]. Available: https://www.ecured.cu/ISO_15504. [Accessed: 21-Nov-2017].
dc.relation.references[18] NYCE Colombia, "ISO/IEC 29110," 2016. [Online]. Available: http://nycecolombia.co/isoiec-29110. [Accessed: 21-Nov-2017].
dc.relation.references[19] ISO, "ISO/IEC TR 29110-5-1-2:2011 Software engineering -- Lifecycle profiles for Very Small Entities (VSEs) --Part 5-1-2: Management and engineering guide: Generic profile group: Basic profile;' 2011. [Online]. Available: https://www.iso.org/standard/51153.html. [Accessed: 21-Nov-2017].
dc.relation.references[20] GT26, "Grupo de Trabajo AEN/CTN71/SC7/GT26 Pruebas de Software. ISO/IEC/IEEE 29119 Software Testing Standard," 2017. [Online]. Available: http://in2test.lsi.uniovi.es/gt26/. [Accessed: 21-Nov-2017].
dc.relation.references[21] ISO, "ISO/IEC 25000:2014 Systems and software engineering -- Systems and software Quality Requirements and Evaluation (SQuaRE) -- Guide to SQuaRE," 2014. [Online]. Available: https://www.iso.org/standard/64764.html. [Accessed: 21-Nov-2017].
dc.relation.references[22] AENOR, "UNE-EN ISO 22301:2015," 2015. [Online]. Available: http://www.aenor.es/aenor/normas/normas/ fichanorma.asp?tipo=N&codigo=N005433611.WhWMxIWnFpg. [Accessed: 21-Nov-2017].
dc.relation.references[23] AXELOS, "What is ITIL° Best Practice?," 2017. [Online]. Available: https://www.axelos.com/best-practice-solutions/itil/what-is-itil. [Accessed: 21-Nov-2017].
dc.relation.references[24] ISACA, "Acerca de ISACA," 2017. [Online]. Available: http://www.isaca.org/spanish/Pages/default.aspx. [Accessed: 21-Nov-2017].
dc.relation.references[25] Microsoft, "Informacion general de CMMI," 2017. [Online]. Available: https://msdn.microsoft.com/es-es/esco/ library/ee461556.aspx. [Accessed: 21-Nov-2017].
dc.relation.references[26] CMMI Institute, "What Is Capability Maturity Model Integration (CMMI)”," 2017. [Online]. Available: http:// cmmiinstitute.com/capability-maturity-model-integration. [Accessed: 21-Nov-2017].
dc.contributor.googlescholarVecino Pico, Hugo [vUsDlKEAAAAJ]spa
dc.contributor.orcidVecino Pico, Hugo [0000-0002-5935-0641]spa
dc.subject.lembInvestigacionesspa
dc.subject.lembCiencias de la computaciónspa
dc.subject.lembIngeniería de sistemasspa
dc.subject.lembTecnologías de la información y comunicaciónspa
dc.identifier.repourlrepourl:https://repository.unab.edu.co
dc.description.abstractenglishCurrently there are different norms, models and frames of reference in the topic of ICT Governance, in general, it can be said that these are intended to show a way for companies to align corporate mission with appropriate, efficient and effective use Of technology, clearly looking for concepts such as quality, safety, risk reduction, service continuity among others; This article reviews the main internationally recognized norms associated with the topic of ICT Governance, with the intention of bringing the reader interested in this topic, especially IT directors or CIO, To be directed to researchers in the area, so that they have an overview of the current regulations since these good practices have been validated in most of them by more than 150 countries.eng
dc.subject.proposalInnovaciones tecnológicasspa
dc.subject.proposalDesarrollospa
dc.subject.proposalNormas isospa
dc.subject.proposalMarcosspa
dc.identifier.doi10.29375/25392115.3199
dc.type.redcolhttp://purl.org/redcol/resource_type/CJournalArticle
dc.rights.creativecommonsAttribution-NonCommercial-ShareAlike 4.0 International*


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